AKTU Quality Management (BMBOM03) Syllabus PDF – MBA 3rd Semester
Quality Management BMBOM03
All syllabus, notes, question bank & PYQ for this subject
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- Semester 3
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Syllabus — Quality Management
Download PDFBMBOM03 · 3 credits · L-T-P 3-0-0
Course Objectives: The objective of this course is to:
- To provide a comprehensive understanding of the fundamental concepts, principles, and evolution of quality management.
- To familiarise learners with quality philosophies, frameworks, and globally recognised quality management practices.
- To develop the ability to apply quality improvement tools, techniques, and statistical methods for process optimisation.
- To enhance analytical skills for evaluating total quality management approaches, Six Sigma, and benchmarking strategies.
- To enable learners to assess and implement national and international quality standards, audits, and certifications for organisational excellence.
Unit 1( 8Hours)
Quality Concepts: Evolution of Quality Management, Concepts of Quality, Quality Control v/s Quality assurance , Dimensions of Quality, Principles of Quality, Deming’s, Juran’s & Crosby’s Quality Philosophy, Quality Cost, Quality Leadership, Role of Top Management.
Unit 2 (8 Hours)
Quality Management System (QMS) & Process Quality Improvement : Basics of QMS, 7 QC tools, Regression Control Charts, Process Capability and Analysis, Measurement system Analysis, Design and Analysis of Experiment (DOE), Acceptance sampling plan, Different Cost associated with Quality like Assurance cost, Failure cost , prevention cost, rectification cost, appraisal cost, Process failure mode and effect analysis (PFMEA), Understanding Service Quality, case studies.
Unit 3 (7 Hours)
Product Quality Improvement: Quality Function Deployment, Robust Design and Taguchi Method, Design Failure Mode & Effect Analysis, Product Reliability Analysis.
Unit 4 (9Hours)
Total Quality Management: Meaning of TQM, Elements of Total Quality Management, Quality Circles, Six Sigma, Six sigma for Process Improvement, Six Sigma in Product Development & Design. Benchmarking, Quality Function Deployment (QFD), Taguchi’s Quality Engineering, Total Productive Maintenance (TPM)
Unit 5 (8 Hours)
Quality Standards : ISO-9000 and it concept of Quality management, ISO 14001, ISO 22000, ISO 27001, OHSAS 18001 and QS 9000, Indian Quality standards, Quality Audit, Quality Awards.
Suggested Readings
- Mitra A., Fundamentals of Quality Control and Improvement, PHI Page 36
- Lt. Gen. H. Lal, “Total Quality Management”, Eastern Limited
- Greg Bounds, “Beyond Total Quality Management”, McGraw Hill
- Menon, H.G, “TQM in New Product manufacturing”, McGraw Hill
- D. C. Montgomery, Introduction to Statistical Quality Control, John Wiley & Sons,
- J Evans and W Linsay, The Management and Control of Quality, Thomson
- Besterfield, D H et al., Total Quality Management, 3rd Edition, Pearson Education,
- D. C. Montgomery and G C Runger, Applied Statistics and Probability for Engineers, John Wiley & Sons
Course Outcomes
| Sl | CO Code | CO Statement | Bloom’s K Level |
|---|---|---|---|
| 1 | CO1 | Define the fundamental concepts, scope, and significance of business in a war economy. | K1 – Remember |
| 2 | CO2 | Explain the impact of wars on global and national business environments, trade policies, and supply chains. | K2 – Understand |
| 3 | CO3 | Apply economic theories to assess how wars influence production, employment, and corporate strategies. | K3 – Apply |
| 4 | CO4 | Analyse business opportunities, risks, and sectoral shifts arising during and after wartime economies. | K4 – Analyse |
| 5 | CO5 | Evaluate ethical, social, and long-term economic implications of war-driven business strategies. | K5 – Evaluate |
INTERNATIONAL BUSINESS (IB) ELECTIVES
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