AKTU Business Process Re-Engineering (BMBOM02) Syllabus PDF – MBA 3rd Semester

Course Objectives: The objective of this course is to:

• Explain the fundamental concepts, scope, and relevance of Business Process Re-engineering (BPR) in modern organizations.
• Analyze business processes using appropriate modeling techniques and process mapping tools.
• Identify and evaluate inefficiencies and bottlenecks in existing processes to determine reengineering opportunities.
• Examine the methodologies, strategies, and tools required to implement BPR successfully.
• Evaluate organizational challenges, change management strategies, and risk mitigation approaches involved in BPR.
• Develop innovative, sustainable, and technology-driven re-engineered processes for organizational competitiveness.

Unit 1: (8 Hours)

Introduction to Business Process Re-engineering: Concept, definition, and evolution of BPR, Objectives, significance, and scope of BPR in operations management. Principles and philosophy of BPR. Traditional vs. Re-engineered Processes. Role of BPR in enhancing organizational competitiveness. Critical success factors and myths related to BPR.

Unit 2: (8 Hours)

Business Process Mapping and Modeling: Tools and Techniques. Process documentation and process benchmarking. Identifying core and support processes. Analyzing process performance and identifying bottlenecks. Process innovation vs. process improvement. Evaluating BPR readiness.

Unit 3: (8 Hours)

BPR Life Cycle and Methodology: Hammer & Champy, Davenport, and other approaches.

Strategic alignment and process prioritization. Role of IT in BPR: Enterprise Resource Planning (ERP), Artificial Intelligence, and Process Automation. Tools supporting BPR: Business Process Management Systems (BPMS), Workflow Automation Tools. Cost-benefit analysis of BPR initiatives. Managing BPR implementation projects. Case Study Discussions.

Unit 4: (8 Hours)

Change Management and Risk Mitigation in BPR: Organizational change management principles relevant to BPR. Human resource considerations and overcoming resistance to change.

Risk identification and mitigation strategies in BPR. Communication strategies for BPR success.

Measuring outcomes and impact of re-engineered processes. Learning from BPR failures: Global and Indian corporate examples.

Unit 5: (8 Hours)

Emerging Trends in Process Reengineering: Digital transformation and BPR. Industry 4.0 and process digitization. Role of Big Data Analytics and Cloud Computing in reengineering processes.

Sustainable and green process reengineering. Future directions of BPR in service and manufacturing sectors.

Case Study.

Suggested Readings

1. Hammer, M., & Champy, J. (2009). Reengineering the Corporation: Manifesto for Business Revolution, Harper Business.
2. Davenport, T. H. (1993). Process Innovation: Reengineering Work through Information Technology, Harvard Business School Press.
3. Harrington, H. J. (1991). Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness, McGraw-Hill.
4. Sethi, P. (2010). Business Process Reengineering: Text and Cases, Excel Books.
5. Rosing, M. von, White, S., & Cummins, F. (2015). Business Process Management: Practical Guidelines to Successful Implementations, Morgan Kaufmann.
6. Saxena, P. (2013). Process Reengineering and Workflow Automation, Tata McGraw-Hill.
7. Sharma, R. B. (2015). Business Process Reengineering and Change Management, Global India Publications.

Course Outcomes