Refund & Cancellation Policy
Last updated: 01 September 2026
Because UniversityAcademy sells digital products (downloadable notes, books and question banks) that are delivered instantly upon successful payment, this policy explains when refunds and cancellations are, and are not, available.
1. General Rule — Digital Goods
As Items are digital and unlocked for download immediately after payment, purchases are generally non-cancellable once payment is successfully completed. This is similar to industry-standard practice for digital/downloadable goods.
2. When You ARE Eligible for a Refund
We will issue a full refund in the following situations, provided you contact us within 7 days of the purchase date:
- Duplicate payment: You were charged more than once for the same Item due to a technical error.
- Payment debited but Item not unlocked: Money was deducted from your account/card but the purchase does not appear in your Dashboard, and our support team is unable to resolve it within 3 business days.
- Corrupted or inaccessible file: The downloaded file is genuinely unreadable/corrupted and we are unable to provide a working replacement within 3 business days of being notified.
- Materially misrepresented content: The Item's actual content is substantially different from its description on the Item page (e.g., wrong subject entirely).
3. When Refunds Will NOT Be Given
- You changed your mind after downloading the Item
- You purchased the wrong subject/branch/year by mistake without checking the Item details first (contact us — we're happy to help you find the correct one, but the specific purchase itself is not refundable once downloaded)
- You are dissatisfied with the quality or usefulness of legitimately delivered, accurately-described content
- Your account was suspended or banned for violating our Terms & Conditions (e.g., redistributing purchased files)
4. How to Request a Refund
Email info@universityacademy.in with:
- Your registered email address
- The Item name/order details
- Your Razorpay Payment ID (found in your payment confirmation) if available
- A brief description of the issue
We aim to respond to every refund request within 2 business days.
5. Refund Processing Time
Approved refunds are processed back to your original payment method via Razorpay within 5–7 business days, though your bank or card network may take a few additional days to reflect the credit.
6. Failed / Pending Payments
If a payment fails or remains "pending" and no Item is unlocked, no charge should be finalized on your end; if an amount was nonetheless debited, it is typically auto-reversed by your bank/Razorpay within 5–7 business days. Contact us if this does not happen.
7. Contact
For any refund or cancellation query, reach us at info@universityacademy.in or via our Contact Us page.