AKTU Quality Management (BMBAOM03) Syllabus PDF – MBA (Business Analytics) 3rd Semester
Quality Management BMBAOM03
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- Semester 3
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Syllabus — Quality Management
Download PDFBMBAOM03 · 3 credits · L-T-P 3-0-0
Course Objectives
- Introduce the fundamental concepts of Quality Management and Quality Control.
- Describe the structure and functions of Quality Management Systems (QMS).
- Recognise the significance and benefits of implementing Total Quality Management (TQM).
- Enable learners to apply Quality Assurance and Control practices in operational settings.
- Develop the ability to measure quality performance and implement continuous improvements.
- Equip students with practical knowledge of Quality Management tools and techniques.
UNIT 1(8 Hours)
Quality Concepts ( 8 lectures) : Evolution of Quality Management, Concepts of Quality, Quality Control v/s Quality assurance , Dimensions of Quality, Principles of Quality, Deming’s, Juran’s & Crosby’s Quality Philosophy, Quality Cost, Quality Leadership, Role of Top Management.
UNIT 2 (8 Hours)
Quality Management System (QMS) & Process Quality Improvement : Basics of QMS, 7 QC tools, Regression Control Charts, Process Capability and Analysis, Measurement system Analysis, Design and Analysis of Experiment (DOE), Acceptance sampling plan, Different Cost associated with Quality like Assurance cost, Failure cost , prevention cost, rectification cost, appraisal cost, Process failure mode and effect analysis (PFMEA), Understanding Service Quality, case studies.
UNIT 3(8 Hours)
Product Quality Improvement: Quality Function Deployment, Robust Design and Taguchi Method, Design Failure Mode & Effect Analysis, Product Reliability Analysis.
UNIT 4 (8 Hours)
Total Quality Management: Meaning of TQM, Elements of Total Quality Management, Quality Circles, Six Sigma, Six sigma for Process Improvement, Six Sigma in Product Development & Design. Benchmarking, Quality Function Deployment (QFD), Taguchi’s Quality Engineering, Total Productive Maintenance (TPM)
UNIT 5 (8 Hours)
Quality Standards : ISO-9000 and it concept of Quality management, ISO 14001, ISO 22000, ISO 27001, OHSAS 18001 and QS 9000, Indian Quality standards, Quality Audit, Quality Awards.
Course Outcomes
| CO Code | Course Outcome Statement | Bloom’s K Levels |
|---|---|---|
| CO1 | Knowledge about the quality dimensions and their importance | K1, K2 |
| CO2 | Knowledge about the techniques of quality control and their importance for competitiveness | K1 , K2 |
| CO3 | Competency to analyse the impact of Quality Control tools in the organisation | K4 , K5, K6 |
| CO4 | Understanding of International and Indian Quality Control Standards | K1, K2 |
| CO5 | Competency to use statistical methods for process quality control | K1, K2, K3, K4, K5 |
Suggested Readings
- Mitra A., Fundamentals of Quality Control and Improvement, PHI
- Lt. Gen. H. Lal, “Total Quality Management”, Eastern Limited
- Greg Bounds, “Beyond Total Quality Management”, McGraw Hill
- Menon, H.G, “TQM in New Product manufacturing”, McGraw Hill
- D. C. Montgomery, Introduction to Statistical Quality Control, John Wiley & Sons,
- J Evans and W Linsay, The Management and Control of Quality, Thomson
- Besterfield, D H et al., Total Quality Management, 3rd Edition, Pearson Education,
- D. C. Montgomery and G C Runger, Applied Statistics and Probability for engineers, John Wiley & Sons.
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