AKTU Total Quality Management (BPI062) Syllabus PDF – B.Tech 4th Year
Total Quality Management BPI062
All syllabus, notes, question bank & PYQ for this subject
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- Semester 7
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Syllabus — Total Quality Management
Download PDFBPI062 · 3 credits · L-T-P 3-0-0
Course Outcomes
| Course Outcome: Student will be able to | Bloom Taxonomy | |
| CO1 | Understand the basics of the quality management. | K2 |
| CO2 | Understand the types of tools and techniques for the quality management. | K2 |
| CO3 | Understand the various defects, diagnosis and prevention useful for quality management. | K2 |
| CO4 | Understand the different types of control charts. | K3 |
| CO5 | Understand the ISO and its concept for quality management. | K3 |
UNIT-I
Evolution of Quality control, concept change, TQM Modern concept, Quality concept in design.
Control on Purchased Product:
Procurement of various products, evaluation of supplies, capacity verification, Development of sources, procurement procedure.
Manufacturing Quality:
Methods and Techniques for manufacture, Inspection and control of product, Quality in sales and services, Guarantee, analysis of claims.
UNIT II
Quality Management:
Organization structure and design, Quality function, decentralization, Designing and fitting organization for different types products and company, Economics of quality value and contribution, Quality cost, optimizing quality cost, seduction programme.
TQM Principles:
Leadership, strategic quality planning; Quality councils- employee involvement, motivation;
Empowerment; Team and Teamwork; Quality circles, recognition and reward, performance appraisal;
Continuous process improvement; PDCE cycle, 5S, Kaizen; Supplier partnership, Partnering, Supplier rating & selection.
UNIT III
Tools and Techniques:
Seven QC tools (Histogram, Check sheet, Ishikawa diagram, Pareto, Scatter diagram, Control chart, flow chart).
Control Charts:
Theory of control charts, measurement range, construction and analysis of R charts, process capability study, use of control charts, P-charts and C-charts.
UNIT IV
Defects Diagnosis and Prevention:
Defect study, identification and analysis of defects, corrective measure, factors affecting reliability, MTTF, calculation of reliability, Building reliability in the product, evaluation of reliability, interpretation of test results, reliability control, maintainability, zero defects, quality circle.
UNIT V
ISO and its concept of Quality Management:
Quality systems, need for ISO 9000, ISO 9001-9008; Quality system- elements, documentation, Quality auditing, QS 9000, ISO 14000- concepts, requirements and benefits; TQM implementation in manufacturing and service sectors, Auditing, Taguchi method, JIT in some details.
Text Books
- Besterfield D.H. et al., Total quality Management, 3rd ed., Pearson Education Asia, 2006.
- Janakiraman B. and Gopal R.K., Total Quality Management, Prentice Hall India, 2006.
- Suganthi L. and Samuel A., Total Quality Management, Prentice Hall India, 2006.
- Total Quality Management by Mukherjee, P.N.
- TQM in New Product manufacturing, H. G. Menon, McGraw Hill.
Reference Books
- Beyond Total Quality Management, Greg Bounds, McGraw Hill.
- Evans J.R. and Lindsay W.M., The management and Control of Quality, 8th ed., first Indian edition, Cengage Learning, 2012.
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